As people travel, they enjoy the help of a friendly face and a helpful assist, if needed. Find out more about our policy and your choices, including how to opt-out. There are over 552 gate agent careers waiting for you to apply! What Travel Agents Do. This is the person who lets us on the plane, our link between the ground and the sky. See only the best flight deals we find each day, Explore the best flight and hotel deals for weekend travel, Peter Thornton - Instead, wait until boarding is almost complete; then place (or stuff) jackets over existing bags. More than one person handed me their boarding pass with their teeth because their hands were full. Apply to Passenger Service Agent, Baggage Handler, Customer Service Representative and more! Shifts vary with the particular airline's flight schedule, and, like ticket agents, gate agents must wear uniforms and put on a pleasant face for the public. You don’t have to be a pilot or flight attendant to gain these amazing perks. I hadn't scanned one boarding pass properly. 266 airline gate agent jobs available. Browse 45 Gate Agent jobs on our job search engine. Spending a day dealing with hundreds of airline passengers and piles of oversized carry on bags is not most people's idea of fun. With 300,000 annual miles and over four million lifetime miles on Delta, I know the airline well. Gate agents are tasked with driving the Jetway, opening the door, arranging for wheelchairs and unaccompanied minors, directing passengers to connecting gates, clearing standbys, checking the new crew, boarding new passengers, gate checking bags, closing the door, and pulling the Jetway all within about an hour per flight. The gate agent somehow stayed calm, even with 10 different people yelling at her from different directions! Airline industry jobs have great perks, not the least of which is free or deeply-discounted travel to any destination in your employer's route network. In the end, it helps everyone. Analyze ideas and use logic to determine their strengths and weaknesses. Most travel agents work for travel agencies. Hollywood loves to portray gate agents who tap away endlessly into a computer with a blank stare. GATE AGENT JOB will do the fallowing jobs / work – 1. With the last passenger boarded and final carry on bag gate checked (overhead space fills up fast), we were ready to close the door. It makes the bins look full, which adds to the stress of cabin crew and staff at the gate who have to check bags. We asked airline gate agents to tell us about their jobs—what they love about it, what they hate about it, and whether, in fact, you have a better chance of sitting in first class if you're dressed well. Remember they are working under pressure, and one gate delay could lead to punishment. I hadn’t scanned one boarding pass properly. Placing bags in a plane overhead bin is like playing Tetris, and most people aren't very good at it! As a gate agent, you most likely work for a single airline and move to various gates as needed. You are a public representative of your airline, so a friendly and professional demeanor is a must. An insistent clock ticks away as departure time creeps up. There are over 266 airline gate agent … In terms of higher education levels, we found that 3.0% of gate agents have master's degrees. Passengers thought we were twiddling our thumbs, but a half-dozen people were working hard behind the scenes to get them on their way. And it definately won’t help get you what you are asking for from a gate agent. Another plane was pulling in; the Jetway was in place and door opened. Even plants! The Best Airline Gift Cards for the Holidays, 7 Easy to Pack Shoes That Take Up Minimal Suitcase Space, Foreign Countries that Use the U.S. Dollar. This may lead to more bags being gate checked in order not to delay the flight. Remembering the codes and computer keystrokes for changing seats, clearing standbys and upgrades (a process rigorously controlled by the computer with little room for chicanery), clearing seats from late-connecting passengers or those who no-showed, and printing boarding passes all at the same time was quite a feat. A NOTE ABOUT RELEVANT ADVERTISING: We collect information about the content (including ads) you use across this site and use it to make both advertising and content more relevant to you on our network and other sites. Judge the costs and benefits of a possible action. Airlines work with numerous departments to secure a new aircraft, change baggage, adjust catering, secure a new gate, handle inbound connecting passengers, and locate a new gate for the next arriving flight. Help them do their job efficiently, and, in the end you're doing the entire plane a favor by helping everyone depart on time. In fact, it sounds like hell to us. Apply to Baggage Handler, Passenger Service Agent, Customer Service Representative and more! When we fly, a Gate Agent is the face of our airline. This experience, however, was an eye opener. ... the crowding delays boarding and leads gate agents to become more anxious as the clocks tick down. Most airlines use archaic codes to perform even simple tasks. Lower fares mean that airlines try to get by with fewer gate staff, which adds a lot of pressure. In the end, it helps everyone. I turned it into a positive reminding them they wouldn’t have to lug their bag through the airport. An insistent clock ticks away as departure time creeps up. I was asked where the restrooms might be, how to get to the escalator, where to find an electrical outlet, and what time boarding would begin all day even though signs are plastered all over the airport. THEY deal with hundreds of airline passengers every day, and some are really annoying or plain rude. December 21, 2020, Nevin Spearman - In my one-day experience, I encountered two medical emergencies, one soiled seat, one mechanical delay, four upset customers (who arrived off a delayed flight and proclaimed "I will never fly this airline again," a phrase gate agents know all too well), and two unfriendly Detroit flight attendants who accosted the agent for not opening the door fast enough. Offer your bag to the gate agent if you're willing to collect it at baggage claim. The employees are busy, but even a simple smile can make their day. Yet, there is a reason for all that endless tapping. Picture: James EmerySource:Flickr. Lesson learned: try to ask an agent when they're not busy if you want to change seats. Crowding the boarding door area 20 minutes before boarding begins or standing in the way when one's boarding zone has not been called only inhibits efficient boarding for the gate agent and the passengers. In my one-day experience, I encountered two medical emergencies, one soiled seat, one mechanical delay, four upset customers (who arrived off a delayed flight and proclaimed “I will never fly this airline again,” a phrase those who work at the gate know all too well), and two unfriendly flight attendants who accosted the agent for not opening the door fast enough. However, this delays boarding and leads gate agents to become more anxious as the clocks tick down. 1,251 open jobs for Gate agent. Assists passengers and checks flight tickets at entrance gate or station when boarding or disembarking airplane of commercial airline: Examines passenger tickets to ensure that passengers have correct flight or seat, or directs passengers to correct boarding area, using passenger manifest, seating chart, and flight schedules. Work Environment. A passenger’s day behind the podium – Yahoo! Here are some things you should know about boarding gate workers: 1. 5. All products and services mentioned on Airfarewatchdog are independently selected by our team of expert travelers. Remember they are working under pressure, and one gate delay could lead to punishment. The gate agent is just the messenger. 474 Airline Gate Agent jobs available on Indeed.com. Help them do their job efficiently, and, in the end you’re doing the entire plane a favour by helping everyone depart on time. Offer your bag to the worker if you’re willing to collect it at baggage claim. When an airline member is staring at a screen when no one is there, they are not checking email. December 21, 2020, Tracy Stewart - Hollywood loves to portray workers at the boarding gate as people who tap away endlessly into a computer with a blank stare. We do have some discretion, depending n the request, and that’s all part of the job. Still, the agents I worked with love their job and genuinely exhibit that towards customers. New gate agent careers are added daily on SimplyHired.com. In between, they must answer endless questions. See salaries, compare reviews, easily apply, and get hired. They are awaiting more information from operations. Others jabbered into cell phones without even acknowledging me. Now, we were in trouble. It makes the bins look full, which adds to the stress of cabin crew and gate agents who have to check bags. Your seat request card is being cleared slowly. Those that thanked me, wished me a nice day, and even said I had a nice smile! More about Gate Agent Jobs Airline Gate Agent Jobs. Many gate agents double as airline customer service agents. Filter by location to see Gate Agent salaries in your area. 2. But they are not thrilled with every aspect of … Get the right Gate agent job with company ratings & salaries. Passengers should remain seated or clearly out of the way of the jetway door to allow a constant flow of boarding passengers. People were in an uproar! The morning folks were cheerful and responsive to my greetings. This perception from passengers is unfair. :-/ #frustrated pic.twitter.com/am6HutKt83. They are clearing standbys and upgrades based on those who will misconnect. Gate agents are busy, but even a simple smile can make their day. The Procrastinator You’ve been sitting in the gate area for your entire two-hour layover. Nationwide News Pty Limited Copyright © 2021. Sounds easy? The average hourly pay for a Gate Agent is $12.00. In the winter, don't place large jackets in an overhead bin upon boarding. Azuza August 25, 2011 . The later in the day you travel, the less friendly the skies get. Passengers thought we were twiddling our thumbs, but a half-dozen people were working hard behind the scenes to get them on their way. 4.The later in the day you travel, the less friendly the skies get. If you can, travel in the morning since the evening takes the brunt of the day's irregular operations. We've determined that 30.7% of gate agents have a bachelor's degree. 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